1. Introduction This Refund Policy governs the terms under which transactions are processed and refunds are handled at Unplug Studio. By purchasing any service or product from Unplug Studio, you agree to the terms set forth in this policy.

2. Refund Policy

  • General Policy: At Unplug Studio, we strive to provide the highest level of satisfaction with our services. However, we do not offer refunds once a service or product has been purchased and delivered.
  • Hosting and Maintenance Services: For hosting and maintenance services billed on a subscription basis, charges are non-refundable. Subscriptions are billed in advance on a recurring basis to the credit card on file, and will continue until you cancel your subscription.
  • Payment Processing: We use Stripe as our payment processor. By making a purchase, you agree to abide by Stripe‚Äôs terms and conditions.

3. Payment Terms for Services

  • Deposit for Services: For our services, we require a deposit of 40% of the total service fee upfront. This deposit is non-refundable and is used to initiate the project.
  • Final Payment: The remaining 60% of the service fee is due upon completion of the service. Payment must be received in full before the final deliverables are handed over to the client.
  • Outsourcing Services: For any outsourcing services, full payment is required upfront. This payment is non-refundable as it secures the specialized resources and services required for the project.

4. Cancellation Policy

  • Service Cancellation: If you choose to cancel a service before its completion, please note that the initial deposit is non-refundable. We recommend contacting us to discuss any concerns or issues before deciding to cancel.
  • Subscription Cancellation: You may cancel your hosting and maintenance subscription at any time. However, please be advised that no refunds will be provided for any unused portion of the subscription period.

5. Changes to Our Refund Policy Unplug Studio reserves the right to modify this refund policy at any time. Changes will become effective immediately upon posting on our website.